Customer Service

Why join us?

Because Naught One don't make furniture for your home, you probably don't know us. But Linked In, Google and Adobe do – because they all have our designs in their workplaces.

Because Naught One don't make furniture for your home, you probably don't know us. But Linked In, Google and Adobe do – because they all have our designs in their workplaces.

The Naught One team are just as unique as the furniture we create and if you come to work with us, you'll be joining a global business with a Yorkshire spirit. We have colleagues all over the world because the world is our customer, but our personality reflects our home: down-to-earth, friendly and honest.

We've received numerous accolades, including The Queens Award for Enterprise for International Trade, and that makes us proud. We've always cared deeply about sustainability and we're always looking for ways to do more and have a stronger impact. We don't do it because it's good for business - we do it because it's the right thing.

If any of that makes you curious, good – because curious people thrive haps you'll be thriving at Naught One soon.

You will support the effective execution of international sales activity by enabling responsiveness, accuracy, and consistency across customer interactions, sales processes, and commercial operations. Reporting to the International Sales leadership team, the role plays a critical supporting function within the Sales organization, ensuring customer requests, quotations, proposals, and order-related activities are delivered efficiently and accurately across international markets. The role contributes directly to customer satisfaction, sales effectiveness, and commercial growth through proactive coordination and operational excellence.

Act as a key point of contact for international customers across the UK, Europe, Middle East, Asia, and Africa, providing responsive, professional support throughout the customer journey. Coordinate customer enquiries, requests, and follow-up activities to ensure a high-quality customer experience.

Prepare accurate quotations, proposals, presentations, and supporting sales documentation aligned with customer requirements and commercial objectives. Ensure all information is complete, accurate, and delivered within agreed timelines.

Support the successful progression of sales opportunities by coordinating activities across Sales, Operations, Product, Finance, and Customer Experience teams. Help maintain momentum on customer projects, bids, tenders, and commercial initiatives while ensuring key deadlines are achieved.

Maintain accurate customer, opportunity, quotation, and order information within CRM and ERP systems. Ensure sales-related data is complete, up to date, and available to support reporting, forecasting, and decision-making activities.

Identify opportunities to improve sales processes, workflows, and ways of working. Contribute to initiatives that reduce administrative complexity, improve responsiveness, and enhance the customer experience.

Support international bids, tenders, and project opportunities by coordinating documentation, customer requirements, internal stakeholders, and submission timelines. Escalate complex issues as appropriate to ensure successful outcomes.

Develop and maintain strong knowledge of the Naught One product portfolio, pricing structures, specifications, and commercial processes. Apply this knowledge to support customer conversations, sales activities, and solution development.

• Experience in sales support, customer service, commercial administration, project coordination, or a related operational role.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Strong written…