Business Development Executive

Summary

The Business Development Executive will support growth across End User Sales business unit by developing inbound enquiries, prospecting allocated and lapsed customer data, and creating qualified opportunities for the Traditional and Enterprise Sales teams. The role will close smaller opportunities directly and hand over larger, more complex or long-term opportunities to the appropriate Account Manager.

You will be expected to understand customer requirements, position Techbuyer’s full product and services portfolio, maintain accurate records in the CRM and deliver against a smaller monthly gross profit target, alongside agreed activity KPIs and have a key focus for passing over opportunities to the sales teams.

• Excellent written and verbal communication skills.
• Confidence speaking with customers and asking effective questions.
• Good organisation, time management and attention to detail.
• A proactive, resilient and commercially minded approach.
• Sound judgement and professionalism with customers and colleagues.
• Accountability for personal activity, pipeline accuracy and results.
• A willingness to learn about IT hardware, services and solutions.

• Previous experience in sales, business development, lead qualification or customer service.
• Experience using a CRM or ERP system..
• An understanding of IT infrastructure or technology sales.
• Strong planning and organising skills.
• An interest in sustainable IT and the circular economy.
• A positive, tenacious and team-focused attitude.

• Manage inbound enquiries from website orders, live chat, telephone calls and emails.
• Prospect allocated and lapsed customer data through structured call and email activity.
• Understand customer needs, qualify opportunities and identify upsell or cross-sum potential.
• Close smaller opportunities while maintaining a high level of customer service.
• Identify potential managed accounts and build relationships with key customer contacts.
• Hand over large, complex, project-based or high-potential opportunities
• Maintain accurate customer, quote and opportunity records in the CRM.
• Keep the sales and opportunity pipeline up to date.
• Meet monthly GP, activity, conversion and opportunity KPIs.