HARROGATE: Showroom Sales Manager

We’re looking for a creative, customer-focused, and commercially minded Showroom Sales Manager to lead our Harrogate showroom. This exciting role combines inspiring kitchen, bedroom and bathroom design, exceptional customer service, and the day-to-day management, coaching, and development of our existing Showroom Sales team. If you enjoy bringing customers’ ideas to life while leading a successful team to achieve outstanding results, this could be the ideal opportunity for you.

With more than 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on. With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

Choosing a new kitchen, bedroom or bathroom is a big and exciting decision for our customers; therefore, you will need to build relationships, listen to our customers’ needs and work with them every step of the way to help them to turn their vision into reality. You will identify and recommend the products that best suit their needs, paying close attention to detail and ensuring customer satisfaction at all times.

In addition to welcoming visitors to our showroom, you will need to possess the drive and confidence to proactively generate new business. You should have previous experience in a similar supervisory role and a proven track record of achievement. Full training will be provided on all internal systems and finance.

• Greeting existing and prospect customers into our KBB showroom
• Conduct customer home visits/contract sites, building a positive customer relationship while working within company policies and procedures when representing the company out of the branch.
• Providing customers with a CAD design using ArtiCAD software and quotation from initial enquiry
• Closing and processing all sales accurately
• Purchasing from suppliers all customers’ requirements to meet the order
• Follow up check of existing orders to meet our delivery requirements
• Answering queries from commercial customers or members of the public
• Offer excellent customer service by dealing with customer sales, after sales and complaints in a timely manner
• Follow correct procedures for finance and fitters’ rewards
• Update customer log sheet and KBB Connect on daily basis
• Engage with branch account customers to create potential new sales
• Keeping the showroom tidy and ensuring all samples are up to date
• Making sure the showroom is staffed every day, including Saturday mornings, liaising with the Branch Manager if you are required to visit sites
• Manage and liaise with existing showroom staff, to ensure sales and order processing are running smoothly
• Attend promotional showroom events (some will be out of normal office hours)
• Any other duties deemed as reasonable within the scope of the job role

• Previous experience in KBB design and sales within a…