Career Pathways Coach & Liaison

• Taking Ownership

• Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment.

• Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development.

• Meeting and exceeding performance targets and Key Performance Indicators (KPIs).

• Working Together

• Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work.

• Engaging with local employers to identify job opportunities.

• Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges.

• Promoting the Restart Scheme within the community, raising awareness of it's benefits and impact.

• Being Fair, Open, and Honest

• Providing inclusive support and advice to people from all backgrounds.

Requirements

• Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities.
• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a fast paced, performance target driven environment.
• Willingness to travel locally (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

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Hard Skills

• coaching
• mentoring
• CV writing
• interview preparation
• skills development
• performance targets
• Key Performance Indicators (KPIs)
• customer service
• fast-paced environment
• literacy assessment

Soft Skills

• taking ownership
• persuasion
• influencing
• collaboration
• mindset shifting
• confidence building
• inclusive support
• communication
• problem-solving
• adaptability

Certifications & Qualifications

• A-Levels
• Level 3 Diploma
• GCSE English Language
• Level 2 qualification