Financial Wellbeing and Support Officer

Make a difference to residents’ financial wellbeing

We have an exciting opportunity for several Financial Wellbeing & Support Officers to join our Integrated Financial Services team within Resources – Customer, Revenues and Benefits. Funded through the Crisis and Resilience Fund, these fixed-term roles are available for a period of three years and will be undertaking work directly link to this fund.

This is a rewarding frontline position where you will work directly with residents across North Yorkshire, helping them to improve their financial wellbeing and resilience, maximise their income, and access the welfare benefits and support to which they are entitled.

Working as part of a Countywide-based team, you will play a key role in delivering the Council’s prevention agenda, helping residents access the right support at the right time and reducing reliance on crisis services.

• Support residents to maximise their income through welfare benefit checks, grants and other financial support
• Carry out crisis assessments and support applications to the Crisis and Resilience Fund
• Provide support and assistance with welfare benefit claims, including complex cases
• Deliver assisted digital support, helping customers access and complete claims online
• Work in a person-centred way, offering empathetic and inclusive support, particularly to vulnerable residents
• Collaborate with internal teams, external partners (such as Citizens Advice and North Yorkshire Local Assistance Fund) and our community partners to provide coordinated support
• Contribute to improving long-term financial resilience and promoting independence

This role includes a mix of office-based, remote, and community work, including visits to customers’ homes where required.

We offer hybrid working, with your office base agreed with the successful candidate. There is an expectation of at least two days per week in the office, alongside travel across the county to meet service needs.

We are looking for someone who is:

• Customer-focused, empathetic and resilient, with strong communication skills
• Knowledgeable about the welfare benefits system and financial support landscape
• Experienced in a customer-facing or finance-related role
• Confident using digital systems and able to support others to do the same
• Able to manage a varied caseload and prioritise effectively
• Comfortable working with vulnerable individuals and handling sensitive situations
• You will be motivated, adaptable and committed to delivering high-quality outcomes for residents.

• A supportive team culture with manageable caseloads
• A strong focus on learning and development with ongoing training
• Hybrid working and a positive work/life balance
• Generous annual leave entitlement
• Access to the Local Government Pension Scheme
• A range of employee benefits and discounts

Please note you must be able to travel across the county to meet customer needs

For more information or an informal discussion please contract Lynn Brownrigg

Lynn or

• Closing date: 9th August 2026
• Shortlisting: 11th August 2026
• Interviews: 18th & 19th August 2026 – Venue to be confirmed

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.