Logistics Coordinator

Job Summary

The Logistics Co-ordinator will be responsible for managing shipments, to ensure efficient and timely collection and delivery of goods. This role involves coordinating with suppliers, customers, couriers and internal teams to optimise logistics processes and maintain high standards of customer satisfaction.

• Plan and coordinate logistics operations alongside the Logistics Manager.
• Establish and maintain effective and long‑term working relationships with customers, suppliers and couriers.
• Communicate with suppliers, carriers, and customers to ensure timely and accurate delivery of goods.
• Develop a good understanding of shipping, customs and country requirements.
• Help with custom queries and progress shipments through to point of delivery.
• Assist sales and purchasing to obtain shipping quotes on request to ship efficiently.
• Produce commercial invoices and documentation for freight bookings.
• Liaise with potential couriers and ensure all supplier onboarding paperwork is up to date.
• Comply with the export policy, advising when we can ship and escalating issues as necessary.
• Analyse monthly courier reports, highlighting issues and trends to enhance efficiency and reduce costs.
• Identify and implement process improvements to enhance efficiency and reduce costs.
• As the company culture promotes helping others, ad hoc tasks and projects may be assigned to the job holder that are not listed above.

• Knowledge of Logistics
• Confident, professional manner
• Thrive in a fast‑paced environment, demonstrating the ability to work under pressure while prioritising and managing multiple tasks simultaneously.
• Proven accuracy inputting high volume of data
• Customer focused and excellent communicator – able to build relationships
• Desire and ability to learn and continue learning about products and services