Ward Administrator Job Harrow area,England UK,Administrative/Clerical

Job Overview

CNWL is seeking to recruit a professional and experienced full‑time administrator to join our team at Eastlake Ward, Northwick Park Hospital. Eastlake Ward is an adult inpatient mental health unit. Previous administrative experience is essential, and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative. A good level of computer literacy and the ability to learn and use specific computer systems is essential.

You will need to be highly organised and be able to prioritise your workload in order to support our team on the ward. You will require a conscientious, caring and enthusiastic approach in your role as you interact with service users, carers, visitors and the ward and wider team.

Visa and Eligibility

This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024. If you do not meet the Transitional Provision we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom.

If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form. This role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

Flexible Working

We offer flexible working options, including bank assignments for most roles. Flexible working is available within the NHS framework.

Detailed

Job Description And Main Responsibilities Administrative

To deal with incoming and outgoing mail.
To assist clinical staff to prepare documents and type correspondence as necessary, using Microsoft Word, maintaining an accurate filing system and general office organisation, ensuring that all policies and procedures are adhered to.
To assist in the administration of the Care Programme Approach (CPA) process.
Organising CPA meetings and ensuring relevant parties are invited and documentation is presented as required.
To provide a reception service and deal with telephone calls, correspondence and direct contacts with patients and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer complex matters to relevant medical or nursing staff.
To receive patients, carers and relatives onto the ward in a polite and friendly manner, checking identity details and providing information and advice as required.
To be responsible for the ordering, storage and distribution of clinical, non‑clinical and stationery supplies for the ward.
To arrange transport and keep accurate records, and to and book outpatient appointments as necessary.
To organise requests for medical investigations (blood tests, x-rays etc.) and ensure that results are available when required.
To assist the Mental Health Act Co‑ordinator with the administration of the MHA process as necessary.
To liaise with other departments within OPHA services/Trust/ external organisations.
To inform relevant staff of new staff or leavers on the unit.
To attend the team/ward staff meetings, admin. meetings etc.
To report and follow up on any maintenance issue on the wards.
To provide cover for other administration staff as required.

Data Quality/Management

To ensure that the quality of data entered onto Systm One is in line with procedures.
To provide basic data and IT support to clinicians.
To undertake data‑related pieces of work for the Directorate, as requested by senior staff or the Directorate’s Business & Service Improvement Manager/Business Support Officer.
To have basic Microsoft Excel spreadsheet skills.

Medical Records

To maintain a filing system and to record the movement of patients’ casenotes, ensuring that notes are archived as and when appropriate and that all policies and procedures are adhered to.
To assist…