BTL support analyst

Location: West LondonSalary: £27,500 per annumEmployment Type: PermanentSector: International Banking

An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey.

Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion.

• Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process

• Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages

• Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements

• Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations

• Maintain key management information (MI) to track and demonstrate progress across the sales pipeline

• Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads

• Support brokers with case submissions, ensuring quality and accuracy of applications

• Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery

• Ensure full compliance with bank policies, procedures, and relevant regulatory requirements

• Undertake general administration, reporting, and communication duties

• Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities

• Carry out any additional responsibilities as delegated by line management

• Proven experience in Buy-to-Let mortgages and intermediary-based lending

• Strong relationship management and business execution capability

• Good understanding of the mortgage marketplace and broker environment

• Experience liaising with multiple internal and external stakeholders

• Sound understanding of the regulatory environment and its impact on mortgage business

• Ability to manage multiple cases simultaneously and work under pressure

• Strong organisational, communication, and interpersonal skills

• Self-motivated, able to work on own initiative, and adaptable to change

• Methodical, tactical, and commercially aware approach with a collaborative mindset

This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment.

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