Customer Service Advisor

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Location:

Harrow, HA3 (on-site role)

Salary: £28,000 + overtime available

Type:
Permanent, Full-time

Brook Street is recruiting a Customer Service Advisor to join our client's growing and fast-paced team. This is an excellent opportunity for someone who thrives in a busy environment, delivers outstanding customer service, and ideally has experience within a technical or repairs setting.

• Handle high volumes of inbound and outbound calls and emails
• Book and schedule jobs for field engineers
• Monitor engineer performance and follow up on outstanding tasks
• Raise purchase orders, invoices, and generate reports
• Manage diaries, compliance requirements, and CRM systems
• Escalate issues appropriately and follow the complaints process
• Participate in an on-call rota (1 week in 7, £200 additional pay) and work one Saturday in seven

• Proficient in Microsoft 365 (essential)
• Minimum of 1 year’s customer service experience
• Experience handling high call volumes
• Confident, proactive, and customer-focused approach
• Experience with repairs planning, diary management, and customer communications

• October - March:
  Monday to Friday, 08:00 - 18:00
• April - September:
  Monday to Friday, 08:00 - 17:00

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

• Entry level

• Full-time

• Customer Service

• Administrative and Support Services

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