Membership Engagement Administrator, GORDON YATES

Overview

Membership Engagement Administrator. We are currently recruiting for a Membership Engagement Administrator to start immediately for 6 Months;
It could lead to perm for the right candidate;
This role is hybrid Pay £17-19an hour - London

The role provides a world-class customer service experience to the College’s fellows, members, stakeholders and non-members.

• Provide a world-class customer service experience to our membership and other people who contact us
• Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc.
• Have a full understanding of the membership categories, the options to change memberships and the membership engagement ‘touch points’ throughout the membership journey
• Provide administrative support for eliciting member feedback and ideas on College work and activities, which will be used to improve future engagement and strategy. This includes administration for the Membership Engagement Panel.

• Work to eliminate all processes which do not add value and be willing to suggest areas of improvement regarding membership experience and engagement
• Clearly communicate updates / handover of tasks as and when required with other team members

• Work in a fully compliant way with the Data Protection Act (2018), equality laws and financial statute
• Understand, keep up-to-date and adhere to BACS regulations

• Proven experience of working in a similar function, such as membership, customer service role, marketing or within a professional membership organisation
• Experience of data handling, including sensitive data and processing financial payments
• Experience of using a CRM system
• Ability to identify issues / problems and come up with proposed solutions
• Understanding of data protection laws