Casual Customer Service Advisor

Are you a friendly, confident people person who enjoys providing excellent customer service? Do you thrive in a busy environment where no two days are the same?

We’re looking for a Casual Customer Service Advisor to join our welcoming team at Aspire Leisure Centre. This is a flexible role, ideal for someone looking for casual work that fits around other commitments while making a real difference as part of a charity that supports people with spinal cord injuries.

As the face of Aspire Leisure Centre, you’ll be the first point of contact for our members and visitors. You’ll provide a warm welcome, answer enquiries, manage bookings, process payments, support membership sales, and help ensure every customer enjoys a positive experience.

• Welcoming members and visitors to the centre
• Handling telephone, email and face‑to‑face enquiries
• Managing bookings and membership administration
• Processing payments and daily transactions accurately
• Supporting membership promotions and sales
• Maintaining a clean, tidy and professional reception environment
• Working closely with colleagues across the leisure centre to deliver excellent customer service

• Excellent communication and interpersonal skills
• A positive, proactive and reliable approach
• Strong organisational skills and attention to detail
• Confidence using Microsoft Word, Excel and Outlook
• The ability to remain calm and professional in a busy environment
• Previous experience in a reception, customer service or leisure environment would be an advantage, but most importantly we’re looking for someone with a friendly attitude and a genuine desire to help people.

We’re particularly looking for candidates who can help cover:

Weekday late shifts: 12:00pm – 8:30pm

Occasional weekday early shifts: 7:00am – 3:30pm (annual leave cover)

Weekend shifts: Saturday 7:00am – 3:30pm and Sunday 7:00am – 2:45pm (annual leave cover)

Aspire is a national charity dedicated to helping people with spinal cord injuries achieve independence, choice and opportunity. By joining our team, you’ll not only be part of a friendly and supportive workplace but will also be contributing to a wider charitable mission that changes lives.

If you’re enthusiastic, customer‑focused and looking for a flexible role within a friendly team, we’d love to hear from you.

Salary: up to £12.71 per hour, plus holiday pay.

Hours:

Casual hours.

Apply today and help us create a welcoming experience for every visitor to Aspire Leisure Centre.