Receptionist​/Duty Officer

Department: Facilities Watford FC’s Community Sports and Education Trust

Reporting to
:
Community Centre Manager

Hours: Part Time – 3 shifts per week including Saturdays and Sundays

Salary: £12,928.50 pa

Passport/Visa: Must be eligible to work in the UK

Location: Cedars Youth and Community Centre

Contract Type: Permanent

Closing Date: 27/09/2026

Interview Date: W/C 5th October 2026

Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at Cedars Youth and Community Centre. As a Receptionist / Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with centre customers and play a key role in developing the centre.

• Providing high quality customer service.
• Ensuring that customer records are accurately kept up to date both manually and electronically.
• Utilise the management booking system for customer bookings, payment collection and diary management purposes.
• Promote the centre to current and prospective customers/community groups to help the team increase income streams.
• Support the Centre Manager with the day-to-day running of the centre.
• To actively promote the centre and the various activities on offer, including holiday courses, birthday parties, young people activities, etc
• To support the fitness aspects of the gym and to be able to fully engage with users.
• To deal with booking enquiries for the Centre effectively, receive and record accurately all cash/cheque/credit card takings using the Xn Leisure system.
• Memberships, both gym and social, are maintained effectively and accurately and inductions arranged when necessary.
• To assist with the ‘set up’ of activities for external users.
• To assist with catering requirements for external hirers and the layout of catering.
• To understand the requirements of the local community. To promote activity programmes that will service the needs of the local Meriden community.
• To open up / close the Centre ensuring all procedures are correctly followed.
• Support the Centre Manager collate relevant reports as requested.
• Carry out all meaningful tasks, when so asked to do, by the Centre Manager.
• To actively promote the Trust in a positive and professional manner.
• Maintain an ‘office tidy’ environment.
• To champion Watford Welcomes values and contribute to all Equity, Diversity & Inclusion (EDI) activities. To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with Watford FC CSE Trust Equal Opportunities Policy.
• Safeguarding and promoting the welfare of children & adult across the business, ensuring that Trust policies, procedures and practices in regard to safeguarding are followed at all times.

• Proven work experience as a Duty Officer, Front Office representative or similar role
• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Excellent Customer service attitude and interpersonal and communication skills.
• Ability to work collaboratively to build and facilitate strong internal relationships.
• Able to work under pressure, prioritise workload and meet deadlines.
• Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.
• Flexible approach to working hours
• Understanding of the Trust commitment to EDI & Safeguarding

We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services. Our work focuses on the key themes…