Systems - Application Support

Senior Associate - Systems (Application Support)

Location:

West London
Salary: £27,500 per annum

Contract:

12-Month Fixed-Term Contract
Working Model:
Fully Office-Based

We are seeking a Senior Associate - Systems (App Support) to join a busy and fast-paced banking environment on a 12-month fixed-term contract. This role will focus on providing day-to-day support across core banking systems, ensuring smooth operations across multiple business functions including Front Office, Back Office, Treasury, Finance, and Operations.

This is an excellent opportunity for someone with systems support experience within banking looking to develop their technical and functional knowledge further.

• Provide user support for core banking systems, including troubleshooting and issue resolution
• Support applications including Core Banking, Treasury, SWIFT, Nostro Reconciliation, and AML systems
• Manage user access and system administration
• Support system enhancements, customisations, and ongoing projects
• Conduct UAT testing and assist with implementation of new systems/modules
• Investigate, escalate, and resolve critical system issues within defined timelines
• Produce reports and MIS using SQL/Oracle tools
• Support internal and external audit requirements
• Liaise with internal teams, offshore support, and third-party providers
• Deliver training and guidance to system users across the business
• Maintain accurate documentation and records

• Experience supporting banking systems (ideally Finacle or similar core banking platforms)
• Working knowledge of SQL / Oracle / RDBMS with ability to run queries
• Understanding of SWIFT, Treasury systems, and banking operations
• Strong communication and stakeholder management skills
• Basic knowledge of Windows OS and network infrastructure
• Proficient in MS Office
• Ability to work under pressure and manage multiple priorities

• Strong problem-solving and analytical mindset
• Proactive and willing to learn new systems and technologies
• Team player with a user-focused approach
• Flexible to support out-of-hours work where required

• Salary of £27,500 per annum
• 12-month fixed-term contract within a reputable banking environment
• Exposure to a wide range of banking systems and operations
• Opportunity to work closely with technical, operational, and business teams