Relationship Support Officer

Relationship Support Officer (RSO)

The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective client portfolio management. Strong communication skills and confidence in managing frequent client contact are key requirements.

• Credit Proposal Processing:
  Prepare various types of proposals for credit facilities, ensure proposals undergo a full balance sheet, income statement and cash flow analysis, and scrutinize all documents, account payment history, etc.
• Relationship Facilitation & Service:
  Follow a structured process as assigned by RM/SRM to service existing customers. May visit the customer with or without RM, write the call report, and resolve client queries without further escalation. Promptly respond to emails and telephone calls.
• Analysis/Documentation Support:
  Maintain the validity of accounts, monitor receipt of payments from customers, and document their facilities. Monitor all accounts in terms of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD retirements. Provide regular updates to SRM on performance of allocated accounts, propose renewal of limits, maintain insurance policies, stock reports, etc.

• Financial analysis
• Credit writing skills
• Working knowledge of legal documentation, property insurance documents, and valuation reports
• Computer literate with working knowledge of word processing, database software, and competent internet usage
• Strong verbal and written communication skills
• Preferably bilingual (English and Urdu and/or Punjabi)
• Willing team player
• Knowledge of banking operations and regulations