Audiology Outpatient Supervisor

Job Overview

The post holder will be expected to support and assist the Assistant Service Manager. As the role will involve managing an admin team, staff appraisals will need to be conducted timely and vacancies filled, with staff fully inducted to Audiology. The post holder will also register and update patient information on multiple hospital systems, answer telephone enquiries to hospital staff, GPs, patients and carers, and investigate all queries.

• Manage the Audiology outpatient team.
• Promote a high quality, efficient and effective service, focusing on the needs of all service users.
• Handle inquiries from staff, patients and visitors relating to Audiology appointments.
• Analyse waiting lists and check clinic utilisation.
• Plan and organise straightforward tasks/activities.
• Prioritise own workload and use own initiative to deal with problems.
• Intercept complaints as they arise.
• Monitor the generic mailbox and telephones.
• Book new and follow up appointments as required.
• Order stationery.
• Cover reception as and when required (on any site).

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.