SPA Administrator

Overview

STARRS is Acute service which aims to bring the best of hospital care to a patient's home and therefore avoid unnecessary hospital attendance/admissions.

We provide an Early support Discharge service & Virtual wards to reduce the length of stay of patient in hospital by continuing their care at home.

The Single Point of Access (SPA) is an administrative service whose purpose is to streamline and co‑ordinate all referrals to STARRS, providing a central base through which referrers can access all disciplines. The SPA coordinates the whole service pathway as well as monitoring the process.

We are looking for a competent and diligent Administrator to work as part of the SPA team  will be expected to fulfil your duties to a very high standard to ensure the smooth running of this busy team.

The SPA Administrator is crucial to the whole service as it determines the timely response to referrals which guarantees the safe, appropriate management of patients throughout the whole Short Term Assessment Rehabilitation and Reablement Service (STARRS) – Virtual Wards (Virtual and Face to Face).

• Use healthcare digital technology to monitor patients with different specialities.
• Use modern technology to monitor patients remotely with approved health applications.
• Monitor patients through digital dashboard for clinical parameters and follow up the appropriate clinical action as required.
• Promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures.
• Ensure the smooth day‑to‑day running of the service.
• Coordinate and streamline referrals to STARRS.
• Monitor the service pathway and process.

All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates. As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients, and for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.