Service Manager Emergency Care​/UTC

Overview

London North West University Healthcare NHS Trust is recruiting a Service Manager to work across its Urgent Treatment Centres with the main base at Ealing Hospital. You will be expected to have a close working relationship with the ED team and, on occasion, cross-cover between ED.

This is an exciting time to join the UTC's leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. You will work in a busy, fast-paced environment with opportunities to develop your professional experience. The Service Manager will play a pivotal role within the division's leadership structure, providing operational support and day-to-day management of UTC.

The successful candidate will oversee a large portfolio of staff with accountability for strict financial governance. In addition to delivering on performance standards, the post holder will regularly present at divisional meetings, demonstrate the ability to manage conflicting priorities, line-manage a large team, handle complaints, promote service improvement and maintain rota co-ordination. The Service Manager will practice visible leadership in their clinical areas to ensure colleagues are supported to deliver high-quality care.

• To ensure that the services meet all relevant contractual and performance requirements, including ongoing assessment of future demand and capacity requirements.
• To be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, providing a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital with a 24/7 emergency department and urgent care centre, and Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting surgical and outpatient services and co-located with an urgent care centre.

We are a university teaching NHS trust, recognising the important role we play in training clinicians of the future and in bringing the benefits of research to the public.

For further details or informal visits contact:
Name:
Christina Connolly,

Job title:

General Manager - Emergency & Urgent Care, Email: