Service Manager Emergency Care​/UTC

Service Manager Emergency Care / UTC

The closing date is 04 March 2026

London North West University Healthcare NHS Trust is looking to recruit a Service Manager to work across its Urgent Treatment Centres with the main base being Ealing Hospital. You will be expected to have a close working relationship with the ED team and, on occasion, required to cross‑cover between ED.

This is an exciting time to join the UTC leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. We will offer you a busy and fast‑paced environment where you will have the opportunity to develop your professional experience. The Service Manager will play a pivotal role within the division’s leadership structure, providing operational support and managing the service day‑to‑day of the UTC.

The successful candidate will be expected to oversee a large portfolio of staff, practice strict financial governance, deliver on performance standards, regularly present at divisional meetings, manage conflicting priorities, line‑manage a large team, handle complaints, promote service improvement and maintain rota coordination. The Service Manager will also practise visible leadership in clinical areas to ensure colleagues and the team are effectively supported to deliver high‑quality care.

Service Delivery, Planning and Development

• Ensure that the services meet all relevant contractual and performance requirements, including ongoing assessment of future demand and capacity requirements.
• Be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

See the attached Job Description and Person Specification for the full list of responsibilities.

• Evidence of continued professional development.

• Knowledge of UEC standards and performance.
• Budget management experience, including managing costs, monitoring and determining corrective action.
• Experience of presenting at meetings and MDT events to senior staff.

• Ability to analyse and interpret data and statistics, e.g. activity trends, financial data.
• Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines.
• Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and teams.
• VBA (Visual Basic for Applications) knowledge.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust

Cross site:
Ealing / Northwick Park and Central Middlesex Hospitals

£53,751 to £60,651 a year, inclusive of HCAS

Fixed term

9 months

Full‑time

337-NP-9432SM

Cross site:
Ealing / Northwick Park and Central Middlesex Hospitals