Patient Pathway Co-ordinator ENT

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focused and knowledgeable point of contact.

The job summary is described below:

• Working closely with the Team Lead to be a key contact for the service for all patient related and administrative matters.
• Be the key contact for the organisation of out-patient clinics, including clinic reduction/cancellations and making of urgent appointments.
• Provide secretarial support to ENT services.
• Monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly to ensure compliance with waiting time standards.
• Support coordination of national and local audits through effective data collection.
• Work cross-site on an ad hoc basis.
• Support the Team Lead to ensure all administrative processes are delivered to a high professional standard, including clinic letters and minutes taking.
• Cancel or reduce clinics as leave is booked and take ownership of clinic templates to manage numbers to ensure clinics are booked to capacity while being appropriate for the number of doctors in clinic.
• Respond to the need to re-prioritise patients in clinic to meet clinical urgency and make ad hoc urgent appointments as required.
• Re-book patients to ensure they are seen within waiting time targets and as necessary for clinical urgency; escalates to the Team Lead if this is not possible.
• Track clinic outcomes to ensure requested tests are booked within an acceptable timeframe and re-book out-patient appointments as required.
• Track when results are available and liaise with relevant consultant to determine whether follow-up in clinic is required.
• Maintain an up-to-date record of patient tracking.
• Handle all telephone and email queries efficiently and professionally.
• Provide administrative support to allocated grouping of consultants and their teams.

LNWUH is a flexible working friendly organisation. We want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital – home to one of the busiest emergency departments (A&E) in the country, providing a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital – an internationally renowned specialist centre for bowel disease.
• Ealing Hospital – a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital – our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, recognising the important role we play in training clinicians of the future and bringing the benefits of research to the public.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment, and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

As part of our commitment to Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates to help ensure our workforce reflects the communities we serve.