Patient Pathway Co-ordinator ENT

Go back London North West University Healthcare NHS Trust

The closing date is 19 March 2026

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact.

The job summary is described below:

Working closely with the Team Lead, to be a key contact for the service for all patient related and administrative matters.

To be the key contact for the organisation of out-patient clinics, including clinic reduction/cancellations and making of urgent appointments.

Provide secretarial support to ENT services

To monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.

As required, support the coordination of national and local audits by effective data collection.

The successful applicant will be required to work cross site on an ad hoc basis

To support the Team Lead to ensure all administrative process are delivered to a high professional standard - including clinic letters, minutes taking.

Under the instruction of the Team Lead, to cancel / reduce clinics as leave is booked and to take ownership of the clinic templates to provide the necessary micro‑management of numbers to ensure that clinics are booked to capacity, but appropriately for the number of doctors in clinic.

To be responsive to the need to re‑prioritise the patients in clinic to meet clinical urgency and to make ad hoc urgent appointment as required.

To be aware of the patients point in their pathway when re‑booking patients to ensure patients are seen both within waiting time targets and as necessary for clinical urgency, and to elevate to the Team Lead if this is not possible.

To track clinic outcomes to ensure that all requested tests are booked within an acceptable timeframe and to re‑book out‑patients appointments as required.

To track when results are available and liaise with the relevant consultant to determine whether follow‑up in clinic is required.

Maintain an up-to-date record of patient tracking.

Take responsibility for the efficient and professional handling of all telephone and email queries.

As required, provide administrative support to the allocated grouping of consultants and their teams

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the responsibilities, please see the attached the Job Description and Person Specification

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

• Clerical and administration experience
• Extensive experience of Microsoft Office applications and database software
• Previous NHS Experience
• Experience of communicating with patients, relatives and health care professionals.
• Knowledge of RTT and tracking patients

• Use of IT and excel spreadsheets
• Demonstrate organisational and time management skills
• High standard of written and reading skills
• Ability to prioritise own workload.
• Knowledge of RTT and tracking patients

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust

£32,199 to £34,876 a yearpro rata pa Inclusive of High Cost Area Supplement