ServiceNow Architect

Service Now Technical Architect Senior Manager

Location:

London (Hybrid) Salary:
Competitive  Excellent Benefits About the Opportunity We are partnering with a global technology consulting leader to recruit an experienced Service Now Technical Architect Senior Manager . This is an opportunity to join a market-leading Service Now practice delivering complex digital transformation programmes for some of the world's largest enterprise organisations. As a senior technical leader, you will shape solution architecture, provide strategic technical direction, and act as a trusted advisor to executive stakeholders while leading high-performing delivery teams.

The Role As a Senior Manager, you will be responsible for driving the technical success of large-scale Service Now programmes, ensuring solutions are scalable, secure and aligned with both business objectives and platform best practices. You'll work closely with clients, delivery teams and senior leadership to architect innovative solutions while mentoring technical teams and influencing long-term platform strategy.

Key Responsibilities Lead the architecture and technical design of enterprise-scale Service Now implementations. Translate complex business requirements into scalable platform solutions. Act as the technical authority across multiple Service Now engagements. Provide governance through architecture reviews, design assurance and code quality standards. Lead, mentor and develop teams of Service Now Developers and Technical Leads. Build trusted relationships with senior client stakeholders and provide strategic technical guidance.

Design and oversee complex integrations between Service Now, enterprise applications and cloud platforms. Identify opportunities to enhance client environments and deliver additional business value. Contribute to the evolution of delivery methodologies, technical standards and best practices. Stay at the forefront of emerging Service Now capabilities, AI and cloud technologies. About You You'll be an accomplished Service Now Technical Architect with extensive enterprise delivery experience and a proven track record of leading technical teams within consulting or large-scale enterprise environments.

You should be comfortable engaging with executive stakeholders, influencing technical strategy and providing architectural leadership across complex transformation programmes. Skills & Experience Extensive experience designing and delivering enterprise Service Now solutions. Expert-level Service Now development and technical architecture experience. Proven experience operating within a Technical Design Authority (TDA) or Architecture Governance function. Experience acting as a trusted advisor to senior stakeholders and business leaders.

At least five years leading, mentoring and developing Service Now technical teams. Strong experience implementing technical governance, architecture reviews and coding standards. Advanced JavaScript development and scripting expertise. Strong knowledge of REST APIs, SOAP Web Services and enterprise integrations. SQL and integration design experience. Experience integrating Service Now with AWS, Microsoft Azure and/or Google Cloud Platform. Experience delivering solutions across multiple Service Now product lines such as ITOM, ITAM, HAM/SAM, HRSD, CSM and SPM.

Certifications Ideally you'll hold:
Service Now Certified Technical Architect (CTA). Five or more Service Now Certified Implementation Specialist (CIS) certifications. Certified System Administrator (CSA). A desire to progress towards Service Now Certified Master Architect (CMA) is highly desirable.

Desirable Experience Cloud migration programmes. AI and Generative AI initiatives. ITIL v4 certification. Eligibility to obtain UK Security Clearance (SC). What's on Offer Competitive salary and comprehensive benefits package. Hybrid working environment. Access to high-profile enterprise transformation programmes. Opportunity to work with cutting-edge Service Now, cloud and AI technologies. Clear progression within a market-leading Service Now practice. Ongoing investment in professional development, advanced certifications and leadership training.

This is an excellent opportunity for a senior Service Now professional looking to take a strategic leadership role within one of the industry's most established and innovative Service Now consulting practices.