Retail Assistants

Job title: Retail Assistant – Harrow Shop

Hours: 0 hours

Location: Harrow Campus

Contract: September 2026
- July 2027

Important Information: Please only apply if you are going to be a student for the academic year commencing September 2026. You will only be able to hold one part-time staff role during the academic year so please do not apply for multiple roles. If we feel when you are interviewing/assessing, you will be suitable for another role we will flag this.

As a Retail Assistant at the Harrow Shop, you will be the face of the store and a key point of contact for customers. Your role is to create a welcoming environment, deliver excellent customer service, and support the smooth day-to-day running of the shop.

You will work in a fast-paced environment, interacting with a wide range of customers. No prior experience is necessary, as full training will be provided. This role offers a great opportunity to develop customer service, teamwork, and retail skills alongside your studies.

The role is based at the Harrow Campus
, and you may be required to work Monday-Friday (08:30 – 18:30), with occasional weekend shifts when needed.

• Support the opening and closing of the shop when required, following established procedures to ensure the shop is prepared for trading and secured appropriately at the end of the day.

• Greet, serve, and assist customers, ensuring a positive shopping experience
  .
• Handle customer queries, complaints, and requests professionally.
• Advise customers on offers, promotions, and best-selling products
  .
• Maintain a clean and inviting shop floor
  , ensuring shelves are well-stocked and visually appealing
  .
• Assist in creating promotional displays and merchandising stock effectively.
• Check, unload, sort, and replenish stock in an organised and methodical manner.
• Carry out manual handling tasks
  , including lifting and moving stock safely.
• Conduct stock checks, date rotation, and quality control to maintain fresh and well-organised inventory.
• Receive, verify, and store deliveries
  , ensuring correct stock levels.
• Ensure accurate stock holding and recording
  , reporting any shortages or discrepancies.

• Process customer transactions on the EPOS system (till operations).
• Maintain high standards of cleanliness
  , following scheduled cleaning tasks.
• Complete and submit relevant checklists, reports, and operational logs
  .
• Follow all health and safety policies, including safe lifting techniques and fire safety protocols.
• Report any issues, hazards, or maintenance concerns to the Team Leader or Manager
  .

This role is ideal for students who enjoy working with people, are proactive, and are looking to gain hands‑on experience in a customer‑facing environment.

• Truly flexible working – you’ll never be asked to work over a lecture.
• Access to our employability support and development programme.
• Access to the employee assistance programme.
• Team socials and staff parties.
• Experience working in a varied and fast‑paced environment.
• A fun working environment and great culture – you get to work with your fellow students!

We would love to see how you resonate with the below, so remember to include examples in your application; do not worry if you do not have any work experience, think of any other setting, such as home, university etc.

A = Application

I = Interview

Must be a current student at the University of Westminster.

• Friendly, approachable, and able to provide efficient service to a high volume of customers.
• Able to communicate clearly and professionally with students, staff, and visitors.
• Comfortable managing multiple tasks such as serving customers, restocking shelves, and maintaining shop presentation.
• Able to follow operational procedures accurately, including stock rotation, deliveries, and inventory checks.
• Comfortable carrying out physical tasks such as unloading deliveries, lifting stock, replenishing shelves, and maintaining storage areas.
• Able to work collaboratively with colleagues to ensure the shop runs smoothly.

• A demonstrable commitment to our organisation’s values.
• Positive and approachable attitude.
• Willingness to learn new tasks and adapt.