Multi Store Manager

Multi Store Manager
- Full Time
- Harrow

Salary £33,500.00 per annum, This includes London weighting plus the chance to earn up to £4k discretionary bonus over each year. This does not include £3k to oversee 2 stores

Basis Full time

Salary £33,500.00 per annum, This includes London weighting plus the chance to earn up to £4k discretionary bonus over each year. This does not include £3k to oversee 2 stores Contractual hours 37.5 Basis Full time Region HA1 2DX
Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more... Job category/type Store Operations Date posted 14/09/2026 Job reference REQ
2429

Are you a natural leader with a passion for people, performance, and customer service?

Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £33,500.00 (Includes London Weighting)

Location:
Harrow 1&3

Job Type: Full Time 37.5 hours

Flexibility:
Full flexibility from Monday to Sunday is required.

* The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

This salary does not include the additional allowance to oversee 2 stores.

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
• Collaborate with the wider regional team, sharing best practices and supporting overall business success
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
• This vacancy is for a 2 store management

STORE MANAGER JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

• A passion for high standards and delivering exceptional experiences for both customers and colleagues
• Strong verbal and written communication skills
• Proven ability to lead, motivate, and develop a team
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued,…