Transport Coordinator

Location: Harrow

Pay: £30,000 - £35,000

Job Type: Full-time

Accessible Transport | SEND & SEN Services

This is a hands-on, fast-paced role at the heart of a private accessible transport service
. You'll support the Transport Service Manager and step up as Manager-on-Duty when needed.

You'll plan and coordinate daily routes for adults with learning disabilities and SEN children and young people (ages 5-25), keeping a 13-vehicle fleet running safely, smoothly, and on time - with people always coming first.

• Create and manage daily routes and timetables

• Allocate drivers, passenger assistants, and vehicles

• Optimise routes for efficiency, punctuality, and individual needs

• Keep route plans and journey times accurate and up to date

• Manage last-minute changes (absences, cancellations, timetable updates)

• Respond calmly to live issues like delays, breakdowns, or staff shortages

• Work closely with the Transport Manager to keep services moving

• Ensure transport meets EHCP requirements and risk assessments

• Clearly communicate passenger needs to staff

• Handle sensitive information with care and confidentiality

• Be a key contact for schools, colleges, families, and care providers

• Share service updates, delays, and route changes clearly and professionally

• Build strong, positive working relationships

• Maintain scheduling systems, databases, and records

• Update rotas, route sheets, and staff allocations

• Support reporting on punctuality, attendance, and performance

• Experience in transport coordination, scheduling, or logistics

• Highly organised with strong multitasking skills

• Clear communicator with great attention to detail

• Calm, confident, and effective under pressure

• Experience working with SEND services or vulnerable passengers

• Familiarity with transport planning or scheduling software