Processing Technician

The State of Connecticut, Department of Revenue Services (DRS) is seeking four (4) processing technicians in the Processing/ECM Unit.

The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.

• Professional growth and development opportunities
• A healthy work/life balance for all employees

• This position is full-time, following a first shift schedule and scheduled 40 hours a week.
• This unit requires daily on-site staff presence; therefore, telecommuting is not available for this opportunity and due to the processing nature of these units, attire standards are business casual.
• Specific work schedules will be determined based on operational needs.
• The Processing/ECM Unit is responsible for the timely processing of all inbound mail.

The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

• Complete a written statement disclosing whether such applicant has ever been convicted of a crime or whether criminal charges are pending against such applicant. If any charges are pending, the statement must identify the charges and the court in which such charges are pending.
• Complete and sign an 'Authorization to Conduct Criminal History Record Check'.
• Be fingerprinted and submit to a background check including a citizenship/residency check to validate eligibility to legally work in the United States.

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to internal and external inquiries for information and assistance.
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly.
• Maintains records and logs.
• Prepares status or statistical reports related to processing function.
• Assists in maintaining general files in support of processing function.
• Initiates correspondence in carrying out duties.
• Types correspondence, forms, file documentation, etc. in support of processing function.
• May process fees and maintain financial records.
• May lead lower level clerical employees assisting in carrying out processing responsibilities.
• Performs related duties as required.

• Knowledge of office systems and procedures.
• Interpersonal skills.
• Oral and written communication skills.
• Compose effective correspondence and forms.
• Read, comprehend and apply laws, regulations, and procedural guidelines.
• Organize and coordinate workflow.
• Articulate ideas and information effectively.
• Perform research assignments.
• Devise and maintain record keeping and filing systems.
• Examine documents for accuracy and…