Executive Director, Business Transformation, Meritain Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Meritain Health, an Aetna Company, is a third-party administrator (TPA) primarily serving self-funded employers. We are one of the nation’s largest administrators of health benefits. Meritain Health offers the resources of a national carrier and the unmatched flexibility and service of an independent, local administrator and includes our Pharmacy Benefits Manager.

The Executive Director, Business Transformation will lead the strategy, governance, and execution of a multi-year business and technology transformation designed to advance Meritain’s strategic priorities, improve operational performance, enhance the customer experience, and support scalable growth. This leader will serve as a strategic partner to the executive team and key stakeholders, ensuring business priorities are aligned with technology investments and delivery.

The role is responsible for establishing and overseeing the transformation roadmap, operating model, governance framework, business readiness, and change management strategies required to achieve measurable business outcomes. Working closely with business and technology leaders, the Executive Director will drive initiative prioritization, resource alignment, implementation planning, and value realization across the transformation portfolio.

• Lead the business transformation function, partnering closely with technology leadership to deliver a multi-year transformation program aligned with organizational strategy and business objectives.
• Establish and oversee the transformation roadmap, including program scope, sequencing, milestones, business readiness, and value realization.
• Translate business strategy into prioritized capabilities, requirements, operating model changes, and delivery plans in partnership with business and technology leaders.
• Maintain executive-level visibility into transformation progress, risks, dependencies, organizational readiness, and business outcomes.
• Design and manage governance structures, decision‑making forums, executive reporting, dependency management, and escalation processes.
• Lead cross‑functional efforts related to process redesign, business readiness, change management, stakeholder engagement, communications, training, and adoption.
• Define and monitor key performance indicators, adoption metrics, benefits realization measures, and operational performance indicators.
• Identify and mitigate transformation risks, resource constraints, organizational impacts, and readiness gaps to support successful execution.
• Communicate priorities, progress, decisions, risks, and impacts to executive sponsors, business leaders, technology teams, and key stakeholders.
• Build and develop a high‑performing transformation team capable of leading complex, technology‑enabled change initiatives.
• Drive accountability through clear performance expectations, coaching, talent development, and performance management.
• Foster a culture of collaboration, transparency, continuous improvement, and accountability for measurable business results.

The candidate will have a strong work ethic, be a self‑starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant…