Concierge Associate; Main

Winn Companies is searching for a customer service-focused Concierge to act as part of a team that provides 24/7 representation at a luxury high-rise residential community in Hartford, CT. In this role, you will proactively anticipate the needs of the residents and coordinate the delivery of services to improve the overall resident living experience at 777 Main Street.

Please note that there is one part-time position available. Additionally, the pay range for these positions is $16.35 to $18.00 per hour, depending on experience.

777 Main Street is located in downtown Hartford and was once an old bank building now rehabilitated into a 27-story, luxury residential and commercial community with 285 apartments and amenities, such as 24-hour concierge service.

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• Greet residents, prospective residents, vendors, and visitors.
• Answer telephone and forward calls to necessary team members.
• Coordinate apartment cleaning and detailing services.
• Schedule dry cleaning drop off and pick up.
• Assist with pet services, such as grooming, walking, and pet store locations.
• Offer package pick-up and delivery assistance.
• Make local restaurant suggestions and reservations.
• Recommend and secure theatre, concert, and event ticket reservations.
• Schedule private car, limo, and taxi services.
• Provide accurate directions to local business, schools, hospitals, and attractions.
• Assist residents and their guests in a courteous and efficient manner.
• Play a vital role in ensuring the overall resident/guest satisfaction.
• Act as point of contact for residents after business hours.
• Maintain organization and cleanliness of front desk, lobby area, and amenities.
• Notify the police or other necessary personnel in the event of an emergency.
• Explore opportunities and services to enhance the resident experience.
• Monitor security video while at the front desk.
• Perform periodic security rounds.

• High school diploma or GED equivalent.
• Minimum of 1 year of relevant work experience.
• Flexibility to meet the demands of a 24-hour concierge department.
• Familiarity with the local geography, attractions, and events.
• Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community.
• Proficiency with Microsoft Office.
• Ability to lift up to 50 pounds.
• Excellent verbal and written communication skills.
• Superb attention to detail.
• Ability to work in a fast-paced and demanding environment.

• 2-3 years of concierge experience.
• Experience with Yardi, Real Page, or other similar industry software.
• Prior knowledge of the apartment or hotel industry.

Regular full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees);
Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability;
Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commute and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit

A job you can be proud of : Winn Companies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you : Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from : We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares : We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

Winn Companies is a mission-driven, national business focused on building and operating top quality affordable housing…