Senior Business Analyst

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world‑class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds.

KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long‑term client relationships.

Global Atlantic is a wholly owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR’s investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR’s parent company is KKR & Co. Inc. (NYSE: KKR).

The Global Atlantic Insurance Operations team is looking for a Senior Business Systems Analyst to lead cross‑functional analysis and activities which inform both strategic change and operational processes throughout the company. The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development.

Global Atlantic is seeking a candidate to join the Insurance Operations Print & e‑Delivery Strategy team to support the building out of a center of excellence for all policy print, policy statements, correspondence and eDelivery.

• Support the Insurance Operations strategy for delivering a modern, market‑leading experience with correspondence through both mail and e‑delivery formats
• Collaborate with Print third‑party service providers and internal business partners to optimize efficiency and scale across Insurance Operations while reducing risk and expenses
• Creation and submission of adhoc mailing requests
• Participate in the establishment of policies, procedures and strategies related to the efficient administration of policy print, anniversary statements and policy confirmations
• Analyzes system problems impacting print and develops recommendations to solve
• Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication
• Maintain comprehensive documentation of validation audits and results
• Participate in projects to define and document validation requirements
• Maintain and develop validation plans for product launches, product changes and inforce business

• Bachelor’s degree and at least three (3+) years of business systems analysis experience in Insurance business with an Annuity and/or Preneed subject matter expertise in new business or policy administration
• Strong computer skills, including MS Excel, AI, Adobe Acrobat, Query tools, XML editor and data warehouse a plus
• Strong analytical skills including the ability to quantify impacts and synthesize data from…