Processing Technician; Hybrid

The State of Connecticut, Department of Public Health (DPH), Regulatory Affairs Branch is seeking a qualified individual for the position of Processing Technician in the Practitioner Investigations unit.

Within this unit, complaints are received and referred related to individual practitioners and/or entities regulated by the Department that may impact public health and safety.

This unit is part of the Practitioner Licensing and Investigations Section (PLIS) in the Regulatory Affairs Branch.

PLIS is responsible for ensuring a safe and competent health care workforce by licensing health care practitioners and investigating complaints received about individual providers.

PLIS Licenses nearly 70 professions.

Location:

410 Capitol Avenue, Hartford, CT

Work Schedule:

Monday
- Friday

Work Shift:

Full-time, First Shift

Work Hours:

40 hours per week

• Professional growth and development opportunities
• A healthy work/life balance to all employees

• Answer calls into the call center for Practitioner Investigations unit;
• Send complaint forms when requested through mail and email, and enter complaints into eLicense database;
• Send out confirmation letters referrals to other units and other agencies;
• Upload documents into eLicense database; and
• Prepare closing cases for offsite storage and for destruction in accordance with the State Retention and Destruction policy.

The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by:

Assuring the conditions in which people can be healthy

Preventing disease, injury, and disability

Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

• Knowledge of office systems and procedures;
• interpersonal skills;
• oral and written communication skills;
• compose effective correspondence and forms;
• read, comprehend and apply laws, regulations, and procedural guidelines;
• organize and coordinate workflow;
• articulate ideas and information effectively;
• perform research assignments;
• devise and maintain record keeping and filing systems;
• examine documents for accuracy and completeness;
• operate office equipment including computers, tablets, and other electronic equipment;
• operate office suite software.