Processing Technician Hybrid CL

Do you have experience performing a full range of clerical duties? Join us as a Processing Technician and make a difference today! The State of Connecticut, Department of Public Health (DPH), Regulatory Affairs Branch is seeking a qualified individual for the position of Processing Technician in the Practitioner Investigations unit. Within this unit, complaints are received and referred related to individual practitioners and/or entities regulated by the Department that may impact public health and safety.

About the Practitioner Investigations Unit:
This unit is part of the Practitioner Licensing and Investigations Section (PLIS) in the Regulatory Affairs Branch. PLIS is responsible for ensuring a safe and competent health care workforce by licensing health care practitioners and investigating complaints received about individual providers. PLIS Licenses nearly 70 professions.

• Location:
  
  410 Capitol Avenue, Hartford, CT
• Work Schedule:
  
  Monday
  - Friday
• Work Shift:
  
  Full-time, First Shift
• Work Hours:
  
  40 hours per week

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

• Answer calls into the call center for Practitioner Investigations unit;
• Send complaint forms when requested through mail and email, and enter complaints into eLicense database;
• Send out confirmation letters referrals to other units and other agencies;
• Upload documents into eLicense database; and
• Prepare closing cases for offsite storage and for destruction in accordance with the State Retention and Destruction policy.

The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by:

• Assuring the conditions in which people can be healthy
• Preventing disease, injury, and disability
• Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jensine Tran n  .

Join the State of Connecticut and take your next career step with confidence!

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for…