IOP Transition Representative

IOP Transition Representative - Hartford, CT

Schedule
:
Monday to Friday, between 5:30 AM to 6:00 PM, with rotational weekends.

Pay range
: $25.78 - $28.50 / hour.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Under the direction of the regional field services trainer, provides consistent and high quality onboarding services to new and complex customers who have been approved for placement of an in‑office phlebotomist (IOP). The Transition Specialist will be deployed to start up a new client office for a defined period of time while the regular phlebotomist is recruited. Employee will be required to rotate to new assignments and act as an advance team where necessary.

Under guidance of regional field services trainer, will be responsible to act as a coach, mentor, instructor, and resource person for new employees as well as providing a smooth start for new clients.

• Provides effective onboarding services for new IOP clients and the related phlebotomist.
• Ensures clients and phlebotomists are well trained on test ordering processes and office protocols.
• Resolves any TIQ or TNP issues and provides feedback to client.
• Ensures client set‑up is completed prior to go‑live (i.e. supplies, connectivity, workstation, etc.).
• Takes initiative to resolve issues or escalates to appropriate manager for resolution.
• Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate. Assists in the roll‑out of new policies and procedures.
• Greet patients appropriately. Treat all clients and patients in a courteous and caring manner.
• Ensures all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
• Responsible for completing requisitions accurately.
• Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Research test/client information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport.
• Assist in relocating, opening new facilities as necessary, maintaining required records and documentation.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate PSC/Phlebotomy logs.
• Assist with compilation of monthly statistics and data. Submits data on time monthly.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Adheres to departmental and company code of…