Family Services Coordinator; Social Worker​/Bereavement Counselor

Join our award-winning team and be part of an organization recognized as the Boston Business Journal's #3 Best Places to Work in 2026 and the Boston Globe's Top 100 Women-Led Businesses in Massachusetts from !

Our mission to save and heal lives through organ and tissue donation unites our employees and inspires our work every day.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda.

Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With nearly $150M in operating revenues, NEDS employs 410 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people’s lives? If so, we want to connect with you!

As a
Family Services Coordinator
you will provide support and guidance to family members of trauma patients and discuss end-of-life decision options, including organ and tissue donation.

Please note:
Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available.

The ideal candidate will live within 1 hour of Hartford, CT.

The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area.

• Fulfills an on-call schedule, including some weekends and holidays.
• Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
• May conduct donation discussions by phone as appropriate.
• Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
• In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
• Advocates for donation while being respectful of cultural and/or religious beliefs.
• Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
• Completes all required documentation regarding approach and authorization.
• Provides initial follow up to donor family after donation.
• Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.

• Participates in required meetings and trainings if not responding to a case.
• Checks email at least daily unless on planned benefit time.
• Completes assigned trainings within defined timelines.

The schedule for this position is 12on-call shifts per month. Shifts begin at 0600 and end at 2400 (18 hour shifts). In some instances, the Coordinator may be required to remain on-site past 2400 depending on case dynamics and clinical activity.

During orientation:
Plan on 4 shifts a month, plus didactic training

Please note:
Will be required to travel a significant amount throughout New…