Night Audit

Night Audit – RMS Companies

Location:

Enfield, CT | Salary: $40,000.00 – $50,000.00

• Responsible for the prompt, efficient, and courteous check in and check out of guests.
• Ensure efficient communication with team members, vendors, and guests.
• Maintain a welcoming attitude and respond to all service questions and requests.
• Responsible for safeguarding both the hotel’s guests and its assets by following all established hotel policies and procedures.
• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional.
• Accountable for the total hotel operation during the overnight shift.
• Ensure that all hotel guests receive warm, friendly, professional, and efficient reception and departure service during the overnight shift consistent with established hotel standards.
• Be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies.
• Be fully aware of all hotel services and facilities and be able to promote them whenever possible.
• Ensure that overnight activities maintain the highest levels of safety and security for hotel guests and employees.
• Maintain communication with Restaurant night management regarding closing times and procedures.
• Supervise and direct the activities of other hotel overnight staff members.
• Ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager.
• Be fully conversant and able to operate all functions of the hotel’s Property Management System.
• Ensure the professional handling of all late room and cancellation, no‑shows.
• Exchange and compile Occupancy Report for the chosen hotels within the vicinity.
• Have general knowledge of hotel’s operating systems such as air conditioning, heating, etc., and be able to report any malfunctions to the Engineering Department.
• Operate hotel switchboard, facsimile, and paging system to the established hotel standard.
• Maintain communication with the Front Office by recording all relevant information in EOS Report.
• Perform handover with AM Front Office Manager/Shift Leader.
• Ensure that all overnight reports are compiled and distributed accurately and on time.
• Strictly observe fire safety, precaution, and evacuation procedures at all times.
• Exhibit sound professional judgment, adhering to established hotel standards, when accepting any walk‑in guests.
• Accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk.
• Ensure that all Front‑of‑House areas are kept clean and tidy, creating a professional impression for all guests and employees.
• Adhere to Health, Safety, and Fire Procedures.

Entry level

Full‑time

Management and Manufacturing

To apply, please submit your resume and cover letter. Referrals may increase your chances of interviewing by 2×.