Part Time Dining Room Supervisor

Avery Heights, The Heights, Hartford, CT

JOB DESCRIPTION

Name: ___________________ Date of Hire: ___________________

Reports to:

Director of Dining Services, Independent Living

To provide the finest dining room service to our residents, their families, administration and corporate personnel and other guests for the facility. Daily meals, service for special functions and to our residents and guests will meet or exceed Church Homes’ standards of hospitality.

That standard is a department operated at zero deficiencies offering dining and social experiences which contain choices of professionally served and nutritionally sound quality foods and beverages, evaluated not only by them but their families and prospective residents as desirable.

The dining room supervisor is charged with the overall responsibilities and accountability for the day-to-day operations of the Dining Room of The Heights and services required for special catered events.

The Dining Room Supervisor position requires an unrelenting positive and friendly attitude toward residents, staff and guests, a personal, humanistic style, and willingness to:

• Accommodate any reasonable request of a resident or family.
• Pitch in and help with whatever is required to get a job done right.
• Help staff members learn and grow to take on new responsibilities with competence and confidence.
• Capitalize on the strengths of the employee; minimize his or her shortcomings.
• Embrace a participative management style, not an authoritative one.
• Reports to work appropriately attired with a positive outlook and pleasant demeanor.

Essential Job Functions

• Plan, organize, staff, direct and coordinate all dining room activities of The Heights in accordance with Church Homes’ goals for The Heights, and report on the status of The Heights Dining Room to the Director of Dining Services, Independent Living.
• Assist the Director of Dining Room Services to prepare bi-monthly employee schedules adhering to approved staffing procedures as needed.
• Attends weekly departmental meetings and in-service training classes. Offer input as required.
• Maintains a register of meals taken per resident, extra meals, guest meals and special requests and submits monthly charges and credits to the Director of Dining Room Services.
• Set-up for special functions and activities as required.
• Maintain a good rapport with the residents by interacting with them daily. Consult with the Executive Chef on any feedback.
• Maintain safe and sanitary environment of the dining room and work stations.
• Ensure dining room staff is adhering to side job schedules.
• Ensure staff and dining room are ready for scheduled opening times, and that proper service is provided throughout meal times.
• Report to work on time as scheduled and in proper attire.
• Direct the delivery of a dining room service consistent with the menu and service standards of a fine hotel.
• Operate within a budget.
• Continously assess resident satisfaction. Employ strategies aimed at assuring the highest degree of resident satisfaction that is possible.
• Plan, coordinate and execute any and all special functions.
• Hire, discipline and prepare employee performance evaluations as required.
• Supervise all dining room wait staff.
• When working the same shift as the Director of Dining Room Services, perform all waitress duties, assuming responsibility that all side work is completed.
• Other duties as delegated by the Director of Dining Room Services.

• Engages in no activities, which could result in a conflict of interest, such as outside employment, which compromises business or resident relationships. Under no circumstances accepts appointment as any resident’s power of attorney, trustee, conservator, or holder of healthcare proxy, unless the employee is the resident’s son/daughter, parent, niece/nephew.
• Engages in no activities relating to residents’ personal finances and no financial transactions with residents. Specifically, but not limited to accepts no money from residents and purchases nothing from residents.
• Promotes a productive atmosphere, facilitates teamwork and treats fellow…