Consultant, Leave of Absence Case Manager

Job Title

Consultant, Leave of Absence

The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains:
Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the Travelers HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries. As a part of the Leave of Absence (LOA) team, the Consultant applies understanding and a high-level knowledge of Travelers leave of absence policies, procedures, and the absence management system, and utilizes that to ensure leaves are handled properly from a compliance, process, and experience standpoint.

• Consult with and advise employees on eligibility, provisions, and other matters related to leave of absence (LOA) for all countries (US, Canada, Ireland, UK).
• Respond to cases forwarded by the Employee Services Unit call center, responding to employees and/or managers regarding their cases via email or phone. Provide support to other Human Resources departments on leave-related issues.
• Collaborate with Employee Relations, Human Resources Business Partners, managers, employees, and other functional areas including Legal Services, Benefits, Employee Services Unit, Workers Compensation, etc. on complex leave-related issues.
• Regularly review and maintain International process documentation in partnership with manager and the Benefits team, as needed.
• Perform complex leave and pay-related calculations and International billing, as needed.
• Create and distribute employee eligibility and determination notices for all leave types, ensuring they meet all federal and state compliance requirements.
• Complete daily audits for LOA team, verifying that all appropriate steps have been taken from both a leave and pay standpoint, and recommend new and/or improved LOA processes and/or cost-saving measures. May update and document LOA-related administrative processes.
• Review provided medical documentation to evaluate and determine approval period for family medical leave requests.
• Ensure all reports (both US and International) are completed accurately and on time.
• Provide support to LOA managers and other team members and complete all other LOA related tasks as assigned.
• Perform other duties as assigned.

• Bachelor's and/or associate degree or equivalent.
• Three or more years of benefits or Leave of Absence experience.
• Experience with managing leaves of absences.
• Experience using benefits administration software and Workday.
• Customer service oriented, strong verbal and written communication skills, results driven, excellent organization, and prioritization skills.
• Excel, Word, and related software package skills.
• Strong attention to detail with an execution focus and the ability to multi-task with multiple competing priorities.
• Strong analytical and organizational skills and the ability to thoroughly analyze information and make timely, practical decisions and recommendations.
• Ability to understand complex payroll calculations and a strong understanding of how system interactions impact pay.
• Able to work well in a team environment-establishes and maintains effective working relationships and highly ethical and can maintain confidentiality.
• CEBS exams and designations a plus.

• Two years of benefits, leave of absence, case management experience, including experience communicating benefits plan details with employees.

• Health Insurance:
  Employees and their eligible family members –…