Director, Business Insights; Generative BI, Agentic AI

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

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At Travelers, we’re focused on expanding the application of data and analytics beyond managing risk, helping businesses increase their productivity and efficiency and enabling great experiences for our customers and agents. The Business Insights Delivery team aims to enable the business by building solutions that turn data into insights with well-designed data assets and effective, compelling dashboards and visualizations. As the Director, Business Insights Delivery, you will lead the strategic direction to ensure technical capabilities fit long‑term business partner roadmaps.

You will build highly complex data stories and present to management to enable sound decision‑making. You will leverage your negotiation skills to come to optimal solutions with business partners that align capabilities within the portfolio to business value. You will coordinate with internal and external partners to avoid redundancies in delivery to ensure efficient execution of business value. This position will direct a team of data and analytic professionals.

• Designing and scaling LLM‑powered platforms and AI‑enabled enterprise solutions.
• Defining and overseeing agent‑based architectures, orchestration patterns, and AI workflows.
• Guiding teams building conversational, analytical, and insight‑driven interfaces at scale.
• Set standards for advanced data visualization, embedded analytics, and AI‑assisted insights.
• Ownership of front‑end quality, performance, observability, and reusable design patterns across teams.
• Accountable for the planning, objectives, and milestones for long‑term strategy, including dependency mapping, business partnerships, and timelines across supported portfolio(s).
• Focus on what pieces of value need to be delivered to achieve business partner and internal goals and objectives.
• Lead the intake of business demand and assess value to ensure alignment to long‑term roadmaps.
• Work with business partners to design insights portfolio that addresses goals and objectives.
• Partner with leaders across lines of business to assess and adopt new Decision Analytics and Insights capabilities.
• Drive adoption of insights delivery solution among business partners, including reporting, guided analytics, self‑service, embedded, augmented, and data as a service capability.
• Work to ensure team structure and skills are sufficient to deliver and maintain value over time. Balances dependencies with internal and external organizations to ensure value delivery plan can be met.
• Provide use cases for tool assessment.
• Coach and aid in the skill development of the team, including team leaders.
• Align solution design to enterprise data management, security, and governance controls.
• Perform other duties as assigned.

• Proven leadership in designing and scaling LLM‑powered platforms and AI‑enabled enterprise solutions.
• Experience defining and overseeing agent‑based architectures, orchestration patterns, and AI workflows.
• Deep understanding of integrating LLMs with enterprise systems, data platforms, and governance frameworks.
• Expertise in RAG architectures, vector strategies, and grounding AI experiences in…