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Sr. Technical Support; white-glove
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2025-12-21
Listing for:
VBeyond Corporation
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Executive Tech Services (ETS) Sr. Technician
The Executive Tech Services (ETS) Sr. Technician will serve as the site lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff in a fast-paced financial services environment. Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
- Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.
- Strong technical oversight and vendor coordination capabilities.
- Exceptional communication, problem-solving, and stakeholder engagement skills.
- Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
- Ability to operate independently and make decisions in dynamic, fast-paced environments.
- Strong knowledge of ITIL processes:
Incident, Problem, Change, and Release Management. - Experience with IT Asset Management (ITAM) tools and practices.
- Bachelor’s degree or 5–8 years of relevant IT experience.
Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.
Seniority LevelMid‑Senior level
Employment TypeContract
Job FunctionInformation Technology
IndustriesStaffing and Recruiting
Location:
Hartford, CT | Salary: $55,000.00 – $65,000.00
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