Technical Support Specialist

Technical Helpdesk Support Specialist

Are you passionate about solving problems, supporting customers, and working with cutting‑edge scientific instrumentation? As a Technical Helpdesk Support Specialist, you will play a key role in ensuring an exceptional customer experience by providing remote technical support for Malvern Panalytical products across the AMEC region. If you enjoy being the go‑to technical expert and thrive in a collaborative, customer‑focused environment, this is the perfect opportunity for you.

• Have strong technical troubleshooting skills across software, hardware, and scientific instrumentation.
• Be comfortable supporting customer issues via phone, email, and digital platforms.
• Deliver Tier 1 & Tier 2 support and collaborate with Tier 3 specialists to resolve complex cases.
• Communicate clearly, professionally, and with a customer‑first mindset.
• Document support cases thoroughly and accurately in line with established SOPs.
• Be willing to occasionally travel for onsite support, installations, or training.
• Have the ability to conduct product training sessions for field personnel and customers.
• Be proactive in maintaining certifications, training, and technical expertise.

• You will work with innovative, market‑leading technologies that directly support scientific breakthroughs across the world.
• You’ll collaborate with global teams and gain access to continuous learning and development opportunities.
• Enjoy varied, challenging work where no two days are the same.
• Be part of a purpose‑driven organization that enables customers to make the world cleaner, healthier, and more productive.
• Flexible working environment, supportive culture, and a strong focus on sustainability and community impact.

Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide‑range of end markets including catalysts, chemicals, building materials, clean‑tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

Sci Aps specializes in portable X‑ray fluorescence (XRF), laser‑based (LIBS) and near‑infrared (NIR) analyzers to measure any element in any environment. Sci Aps is the Center of Excellence for our handheld instruments.

We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer‑focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high‑tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & Sci Aps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity.

Your unique perspective is important to us.

• Entry level

• Full-time

• Information Technology

• Computers and Electronics Manufacturing

• Hartford, CT