IT Support Analyst - Belfast; Bilingual French & English

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we're developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you'll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron's collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

We are seeking a proactive and skilled IT Support Analyst to join our Corporate IT team in Belfast. This role is responsible for delivering high-quality technical support to end-users, maintaining local IT infrastructure, troubleshooting hardware and software issues, and escalating complex problems to senior IT staff. The ideal candidate is customer-focused, technically competent, and able to manage multiple priorities in a fast-paced environment.

As part of the role, you will maintain accurate IT ticketing records, build strong professional relationships with users and colleagues, and ensure timely resolution of support requests in line with Service Level Agreements (SLAs).

Provide daily onsite and remote IT support via phone, chat, and email, ensuring timely resolution of user issues.

• Troubleshoot and resolve issues across Windows, macOS, iOS, and Android platforms, including applications, hardware, and peripherals.
• Perform break/fix support and resolve technical issues promptly to minimize business disruption.
• Troubleshoot and maintain network connectivity, including wireless, VPN, and remote access solutions.
• Build, configure, and deploy workstations for new users, as well as upgrade and maintain existing equipment.
• Maintain and support local IT infrastructure, including servers, printers, and network devices, escalating complex issues as required.
• Manage IT asset inventory, including procurement tracking, maintenance, software licensing, and lifecycle management.
• Assist with IT projects, system upgrades, office relocations, and technology rollouts.
• Ensure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes, and follow-up actions.
• Provide training and guidance to end-users on IT systems, applications, and best practices.
• Monitor and respond to alerts for system outages, backups, and performance issues to maintain high availability.
• Assist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
• Collaborate with cross-functional teams to implement technology solutions and process improvements.
• Proactively identify recurring issues and recommend preventative measures to reduce support tickets.
• Occasionally, participate in on-call rotations as needed to provide after-hours support.

• Associate's degree in information technology, Computer Science, or related field (or equivalent work experience).
• 1+ years of relevant work experience.
• Excellent communication skills, with the ability to convey technical information to non-technical users effectively.
• Proficiency with Windows OS and Microsoft Office products
• Certifications such as CompTIA A+ or Microsoft Technology Associate (Preferred)
• Ability to work independently and as part of a team.
• Ability to multitask and work effectively in a fast-paced environment
• Ability to work flexible hours including at times nights and weekends.
• Bi-Lingual English & French

Analyst

United Kingdom