Senior AWS Engineer

Senior AWS Engineer – Sensiple Inc.

Work Location: Hartford, CT (Onsite) / Minneapolis, MN (Onsite)

Duration: Long Term Contract

As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI‑driven conversational design. You will collaborate with cross‑functional teams across different geographies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.

• Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, Event Bridge, Notification Services, Cloud Watch, Cloud Logging, and Cloud Formation.
• Build and optimize call flows, routing logic, and IVR systems, including IVR‑to‑bot migration strategies.
• Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows.
• Develop and maintain applications using JavaScript, React
  
  JS, and Node.js.
• Ensure seamless API integration with RESTful services and middleware components.
• Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs).
• Utilize Git Hub and Git Hub Actions for version control and CI/CD automation.
• Collaborate with cross‑functional teams to ensure high‑quality deliverables and adherence to security and compliance standards.
• Monitor system performance and troubleshoot issues using Cloud Watch, Cloud Logging, and related tools.

• Hands‑on experience with Amazon Connect and AWS services (Lambda, Event Bridge, Notification Services, Cloud Watch, Cloud Logging, Cloud Formation).
• Proficiency in JavaScript, React
  
  JS, and Node.js.
• Strong understanding of VoIP, SIP, SIP Clusters, and SBCs.
• Experience designing and building call flows and routing in contact center systems.
• Expertise in prompt engineering, NLP, and ML frameworks.
• Strong API integration skills (RESTful services, middleware).
• Excellent teamwork and communication skills.

Contact: vinod dot pv at sensiple dot com

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.