Lead Technology Project & Program Manager

LOCATION: Kennesaw GA (Hybrid — 8 days a month in the office)

Wolters Kluwer Health Business Transformation team is searching for a talented Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments.

You will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. You will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. You must have firm technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment.

This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company.

• Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects
• Create project plans, identify constraints and dependencies
• Proactively manage project risks and mitigation
• Control scope and evaluate business priorities to efficiently balance resources and projects
• Define goals, measure progress, manage cross functional team dependencies and timelines
• Facilitate requirements gathering and fit gap sessions
• Maintain project documentation in MS Project, Confluence, One Drive, SharePoint, Excel, and Teams
• Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies
• Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners
• Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues
• Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking)
• Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition
• Manage dependencies between multiple projects and multiple business unit needs
• Successfully lead the delivery of projects utilizing direct and non-direct reports
• Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment

Education

• Bachelor’s or Master’s degree in Business or an equivalent field
• MBA or equivalent understanding of business process and financial concepts, preferred

Experience

• 7+ years of project management experience
• 5+ year experience as a project manager on complex transformational technical projects
• PMI and/or Lean/Agile certification(s)
• Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment
• Expert knowledge in all lead to order operations
• Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development
• Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log.
• Experience with work estimation on technical projects
• Familiarity with Agile and SDLC
• Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment
• Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors and implementation partners
• Proven ability to influence cross-functional teams without formal authority
• Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization
• Conflict…