QA AI Scrum lead tester

Must have:
Health Care experience - preferred

Responsibilities and

Qualifications:

• Minimum of 5+ years’ experience overall.
• Experience testing APIs and data integrations.
• Experience in testing customer support and contact center systems a plus.
• Understand AI concepts and the non deterministic nature of testing.
• Validate test topic and action accuracy, refine and iterate based on result, ensure test data represent realistic use interactions.
• Strong understanding of Software Testing methodologies.
• Strong understanding of Agile principles. Experience working in SAFe Agile environment.
• Experience with Test Management tools – Rational Tool suite, JIRA.
• Experience in Salesforce software quality assurance starting from planning to execution is a plus.
• Health Care experience - preferred.
• Testing experience in contact center programs and understanding of CRM, call, chat is preferred.

Key Responsibilities:

• Work with the Train Test lead and support the design and execution of functional and automation test scripts for a customer service application hosted on Salesforce service cloud.
• Creates test scripts for AI agents according to the business requirements of the functionalities executed by these agents.
• Work closely with team members and key project stakeholders.
• Provide mentorship and oversight to other testers in the scrum team.

AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.