Data Services Manager; Information Technology Manager MP

Position: Data Services Manager (Information Technology Manager 2) #251229-1562MP-001

Data Services Manager (Information Technology Manager
2) #MP-001

Apply for the Data Services Manager (Information Technology Manager
2) role at the State of Connecticut.

Introduction

Do you excel at leading technical teams and managing IT operations across on‑premises and cloud environments, leveraging strategic planning, KPIs, and data‑driven insights to deliver measurable improvements and engage stakeholders at all levels?

What We Can Offer You

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance.

Position Highlights

• Full Time, 40 Hours/week
• First Shift (Mon – Fri)
• Hybrid structure
• Location:
  
  450 Columbus Blvd, Hartford, CT.

The Role

• Direction and coordination of IT services throughout the State.
• Staff management and oversight of operational and strategic processes (product lifecycle management, service request fulfillment, incident and problem management, reporting).
• Administration of resource plans for projects, enhancements, sustainment, day‑to‑day and on‑call support.
• Other duties as assigned.

Before You Apply

• Meet Minimum Qualifications by the job closing date.
• Include your qualifications on your application.
• Educational credits must be listed accurately and from accredited institutions.
• Resumes are not accepted in the initial application; additional documentation may be required later.
• Select preferred shifts/locations on your application.
• All materials must be received by the deadline; late submissions are rarely accepted.
• Salary calculations vary across state branches.
• Only apply through the official State of Connecticut Online Employment Center.

After You Apply

• Complete any required Referral Questions (RQs) before their expiration date.
• Prepare for interviews by reviewing our Interview Preparation Guide.
• Log in daily to your Job Aps Personal Status Board to track status and check email.
• Applications may be used for future vacancies in this job class.
• Position will be filled in accordance with state employment rules; accepted candidates must comply with the State Code of Ethics.

Purpose of the Job Class (Nature of Work)

Accountable for management and direction of information systems, applications development, systems maintenance, and related IT functions.

Examples of Duties

• Plan, organize and manage IT services unit operations.
• Establish priorities for system development and projects in accordance with agency requirements.
• Coordinate, plan, and manage solution architecture projects.
• Direct planning, design, and implementation of complex storage solutions.
• Develop plans for future IT service utilization.
• Ensure high-quality, low-cost technology solutions aligned with state needs.
• Align IT planning with business strategy.
• Lead standards development and decision‑making regarding system/application changes.
• Manage IT activities in infrastructure, architecture, applications, networks, operations, and support.
• Oversee IT projects from conception to completion.
• Collaborate with leadership teams to maximize cross‑team contributions.
• Lead IT operations to ensure exceptional quality and timely response to customer service issues.
• Interface regularly with clients/customers.
• Stay abreast of industry trends and competitive dynamics.
• Capture competitive advantages and drive innovation and improvement.
• Coordinate use of people, resources, technologies, processes, and capabilities to reach strategic goals.
• Promote department values and foster collaboration.
• Strengthen staff through choice, development, and support.
• Focus on continuous learning.
• Lead recruitment, hiring, outreach, interview, and selection of staff.
• Perform related duties as required.

Knowledge, Skill, & Ability

• Plan and deploy for business results – develop and implement plans to maximize resources.
• Lead change – innovative problem solving and strategic thinking.
• Focus on results and quality – accountability and data‑driven improvement.
• Understand customers and markets – forecast and analyze market trends.
• Lead people – resolve conflict, communicate, coach, recognize performance, foster diversity.
• Build coalitions – advocate facts, negotiate internally/external, identify politics.
• Business knowledge – technical,…