Service Desk Personnel

Required Skills/Experience

The candidate must have the following skills or experience:

• Bachelor of Science in Information Technology or related field.

• Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.

• Minimum 3 years of experience working in IT Help Desk support environment.

• Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.

• Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.

• Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.

• Proficient with the following technologies:
Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.

Experience

• A+, Proficient (4-6 Years), Yes

• DNS, Proficient (4-6 Years), Yes

• TCP/IP, Proficient (4-6 Years), Yes

• Windows 10, Proficient (4-6 Years), Yes

• Windows 8, 8.1, 10, Proficient (4-6 Years), Yes

• Adobe Acrobat, Proficient (4-6 Years), No

• Communication skills both verbal and written, Advanced (7-9 Years), Yes

• Learning ability, Advanced (7-9 Years), Yes

• Team work, Proficient (4-6 Years), Yes

• Active Directory, Proficient (4-6 Years), Yes

• Microsoft Office Professional, Advanced (7-9 Years), Yes

• Microsoft Office , Advanced (7-9 Years), Yes