Sr Analyst, Managed File Transfer; MFT

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

As a Sr Analyst, Managed File Transfer (MFT), your job will be to act as the Managed File Transfer (MFT) Engineer between Data Teams, Infrastructure and Network Teams as well as external Clients/Vendors. You will collaborate with application owners, varying levels of management, and other team members to plan and implement the onboarding of data file moves, and any process improvement.

Report service metrics, and serve as a liaison to software vendors and various IT staff for multiple applications and their infrastructure. This role requires on‑call availability during evenings, overnight hours, and weekends on a rotating schedule.

• Build file transfer feeds for internal and external partners;
• Serve as the second responder for production issues;
• Resolver and guide to achieve incident resolution within SLAs;
• Continuously assess business impact and communicate effectively across various groups and channels, including executive management and external clients;
• Engage necessary resources, including technical, product, and vendor personnel;
• Provide timely and accurate communication to all affected parties;
• Maintain accurate incident, problem records and requests in ticketing system Service Now;
• Document incident and remediation actions. Prepare and present metrics;
• Join forces with impacted application teams in Root Cause Analysis (RCA), corrective actions through closure and proactive problem management;
• Conduct training and knowledge‑sharing sessions for various teams and new hires to support standardized processes;
• Drive the continuous improvement of file transfer processes and procedures to maintain high service quality;
• Regularly provide input and status updates for project tracking activities;
• Maintain the repository of troubleshooting documentation (Run book, Job Aids, Scripts, and Standard Operating procedures);
• Provide on‑call support during non‑business hours (team provides 24x7 support for incidents);
• Write scripts and automate as much of the production support as possible;
• Other duties as assigned;

• Production support experience
• Relevant experience in Service Now, Dev Ops, Tech Ops, Monitoring tools, and Process Improvements

• API management experience
• Ability to do complex, in‑depth analysis and develop innovative methods to accelerate resolution with systems comprising custom‑developed products;
• Advanced verbal and written communication skills necessary to present/explain technical knowledge, and provide advice to management, regulators, reviewers, and stakeholders.
• Experience and skills needed for customer support to include a focus on listening, rapport‑building, clear communication, friendly and approachable nature, and courtesy and respect.
• They must possess an operations‑oriented mindset and a knack for technical firefighting, diagnostics, troubleshooting and problem solving.
• Experience with ticketing systems (e.g. Service Now, Jira Service Management) is strongly preferred
• Experience with a file transfer application such as WinSCP, File Zilla, Axway products;
• Micro SQL Server Management Suite
• Python script and Regular Expression a plus
• Someone who embodies being "Oaky"

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly

Hours:

40

Time Type:
Full time

The typical pay range for this role is: $46,988.00 - $. This pay range…