Systems Analyst​/Programmer

The Department of Children and Families depends on the core, mission-critical applications, CTKIND and IV-E, Connecticut’sFederally-reimbursedCCWIS (Comprehensive Child Welfare information system) used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute.

Additionally, CTKIND is continuously updated in compliance with the agency’s ongoing goal of improving the safety,permanency and well-being of children in care and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT.

Department of Administrative Services – Bureau of Information Technology Solutions (DAS-BITS) provides technology expertise and services as well as an information systems infrastructure for the Department of Children and Families (DCF) and its roughly 3,300 employees. DAS-BITS strives toimprove continually improving technological services that are cost-effective and of the highest effectiveness and quality.

The agency needs the service of a mid to Senior level BI/Tableau Admin. The candidate will be responsible for platform administration, incident management, troubleshooting, user support, monitoring, and ensuring the reliability of business-critical reporting and analytics services. Specifically, the candidate will be responsible for Administer Tableau Cloud sites, projects, users, groups, permissions, and security in Dev Test and Production environments and Support and troubleshoot Azure SQL Database and Mule Soft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

In the role of the BI / Tableau Admin, the following services are required:

• Administer Tableau Cloud sites, projects, users, groups, permissions, and security.
• Monitor platform health, extract refreshes, subscriptions, and scheduled jobs.
• Troubleshoot Tableau performance, connectivity, and reporting issues.
• Support report developers, analysts, and business users.
• Deploy and Promote Reports to different Environments
• Support and troubleshoot Azure SQL Database environments used for enterprise reporting.
• Investigate reporting data issues and perform data validation activities.
• Monitor database connectivity, query performance, and data refresh processes.
• Assist with SQL/SOQL troubleshooting and performance optimization.
• Monitor and support Azure Data Factory pipelines that load Salesforce and other source-system data into Azure SQL Database.
• Troubleshoot data load failures and data quality issues.
• Assist in identifying root causes of integration and reporting issues.
• Collaborate with development and integration teams during incident resolution and deployments.li>
• Support Mule Soft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

For this position, the candidate shares experience and judgment withteam to plan and accomplish goals, mentors less experienced staff, a wide degree of creativity and latitude is expected. In addition, the agency requires:

An experienced professional with 5 or more years of prior experience demonstrating the following knowledge and skills:

• Experience with Tableau Cloud administration and support
• Experience with Salesforce objects, fields, relationships, and the impact of different design decisions. Ability to apply best practices.
• Experience with dashboards and supporting enterprise reporting and analytics platforms.
• Strong SQL skills and…