Director, Identity and Access Management

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

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At Travelers, our Cybersecurity Engineering teams are responsible for the overall implementation and management of strategic platforms that provide oversight, process management, protection and enablement of security control processes and allow for an effective Cybersecurity practice. As a Director, Cybersecurity Engineering, you will manage cybersecurity professionals who are responsible for the successful configuration, enhancement, automation, and implementation across multiple cybersecurity platforms.

You are the point of contact for Cybersecurity and business leaders. You will ensure alignment with goals and objectives and provide technical guidance and leadership to your teams.

Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

• Architect, implement, and maintain SailPoint Identity Now solutions at enterprise scale
• Oversee connector development, integration with SaaS applications and other sources/applications.
• Maintain and support lifecycle management automation including joiner, mover, and leaver (JML) workflows
• Lead role engineering, role mining, and role-based access control (RBAC) design initiatives
• Lead access certification and recertification campaigns to support audit readiness
• Collaborate with Internal Audit and Risk teams to address access control findings
• Own the IAM support model including incident response, escalation paths, and SLA management for identity-related issues
• Establish and maintain a tiered support structure (L1/L2/L3) for SailPoint platform issues
• Lead root cause analysis (RCA) for critical IAM incidents and drive permanent remediation
• Manage on-call rotation and ensure 24/7 platform availability for critical identity services
• Oversee patch management, upgrades, and platform health monitoring for SailPoint environments
• Develop and maintain runbooks, knowledge base articles, and operational documentation
• Monitor and report on IAM KPIs, KRIs, and access anomalies
• Oversee project delivery using Agile/Scrum methodologies for IAM initiatives
• Manage team capacity, budget planning, and resource allocation
• Responsible for the strategic development of platforms which includes assessing efficiency, overall operations, and potential enhancements.
• Perform other duties as assigned.

• Degree in computer science, Information Technology, Cybersecurity, or a related field.
• SailPoint Certified Identity Now Engineer or Identity IQ Architect certification

• 10+ years of experience in Identity and Access Management, 5+ years of hands-on SailPoint experience (Identity Now and/or Identity IQ), 3+ years in a leadership role.
• Deep expertise in IAM concepts: IGA, SSO/Federation, MFA, RBAC, ABAC, Zero Trust
• Experience integrating SailPoint with enterprise directories (Active Directory, LDAP, Azure AD/Entra , Salesforce etc)
• Strong knowledge of identity protocols: SAML, OAuth 2.0, OpenID Connect, LDAP, SCIM
• Proven track record managing cross-functional teams and enterprise-scale programs
• Broad knowledge of Cloud computing and automation concepts.
• Expert knowledge of cybersecurity privacy principles, cyber threats and vulnerabilities, and cyber defense and information security policies, procedures, and regulations.
• Ability to apply cybersecurity and privacy principles (confidentiality, integrity, availability and zero trust architecture) to organizational needs, with expertise in Identity &…