Collaboration Administrator

*
* Position Summary:

** The Collaboration Administrator is responsible for the administration, security, governance, optimization, and operational support of Mohegan's enterprise collaboration and productivity platforms. The role administers Microsoft 365 services including Microsoft Teams, SharePoint Online, One Drive for Business, Exchange Online, Microsoft Purview capabilities, Copilot for Microsoft 365, and related workplace technologies.

This position partners with Infrastructure, Information Security, Service Desk, Application Development, Legal and Compliance, and business stakeholders to deliver reliable, secure, and intuitive collaboration services. The administrator promotes platform adoption, lifecycle governance, automation, data protection, user enablement, and continuous improvement across enterprise locations.
** Primary Duties and Responsibilities
** include but are not limited to:## Collaboration Platform Administration
* Administers and supports Microsoft Teams, SharePoint Online, One Drive for Business, Exchange Online, Forms and other approved Microsoft 365 services.
* Manages tenant and workload configurations, administrative roles, service policies, licensing, permissions, integrations, and feature releases.
* Monitors Microsoft 365 service health, message center notifications, adoption trends, capacity, performance, and availability; coordinates response to service-impacting events.
* Evaluates new capabilities and recommends platform improvements aligned with business needs, enterprise architecture, security, supportability, and cost.## Microsoft Teams and Communications
* Implements and maintains Teams governance, including team creation, naming, ownership, expiration, archival, guest access, external collaboration, applications, meetings, webinars, and conferencing policies.
* Troubleshoots complex client, meeting, calling, presence, federation, and collaboration issues in partnership with network, endpoint, identity, and vendor teams.## SharePoint, One Drive, and Content Services
* Administers SharePoint Online sites, hub sites, site collections, permissions, sharing controls, storage, navigation, search, and lifecycle standards.
* Supports intranet, departmental, project, and collaboration work spaces, as well as document management and content migration initiatives.
* Manages One Drive configuration, sharing, synchronization, retention, ownership transfer, and data recovery processes.## Microsoft 365 Security, Governance, and Compliance
* Applies least-privilege and Zero Trust principles to collaboration platforms, administrative access, applications, guest access, and external sharing.
* Partners with Information Security and Compliance to implement data classification, sensitivity labels, retention, records management, eDiscovery, legal hold, data loss prevention, auditing, and insider-risk controls as assigned.
* Reviews platform access, excessive permissions, orphaned resources, inactive work spaces, risky applications, and external-sharing exposure; coordinates remediation with owners.
* Supports internal audits and applicable privacy, SOX, gaming regulatory, legal, and corporate policy requirements.## Identity, Integration, and Automation
* Supports collaboration-related identity and access controls within Microsoft Entra , including groups, enterprise applications, conditional access dependencies, and privileged administration.
* Uses Power Shell, Microsoft Graph, Power Automate, APIs, and approved tooling to automate administration, reporting, lifecycle management, provisioning, and compliance tasks.
* Supports approved integrations between Microsoft 365 and enterprise systems while ensuring appropriate authentication, authorization, data handling, monitoring, and ownership.## Copilot, AI, and Digital Workplace Innovation
* Supports deployment, administration, adoption, and governance of Copilot for Microsoft 365 and other approved AI-enabled productivity capabilities.
* Partners with security, privacy, legal, information governance, and business teams to promote responsible AI use and appropriate data-access practices.
* Evaluates emerging digital workplace technologies and conducts pilots, technical assessments, and recommendations for enterprise use.## Operational Support and Service Management
* Provides advanced technical support for collaboration services and fulfills incidents, requests, problems, and escalations within established service expectations.
* Performs root cause analysis, documents…