Snowflake Platform Administrator

Business Intelligence & Data Integration Platform Administrator -

Serve as the primary onsite point of contact for Business Intelligence (BI) Data Integration and Analytics platforms.

Coordinate daily operational activities between business users data engineering teams BI developers offshore support teams and platform vendors.

Monitor the health performance availability and capacity of BI and Data Integration platforms to ensure SLA compliance.

Manage user provisioning access controls security groups workspace administration and role-based permissions.

Oversee data pipeline operations ETL/ELT job monitoring workflow scheduling and batch process execution.

Lead incident management activities coordinate issue resolution and provide timely communication to business stakeholders.

Perform root cause analysis on data failures report discrepancies integration issues and platform outages to prevent recurrence.

Coordinate production deployments platform upgrades patching and release activities with development and infrastructure teams.

Ensure data platform security governance compliance and audit requirements are consistently met.

Monitor data quality data refresh schedules warehouse utilization and integration service performance.

Collaborate with cloud infrastructure database and network teams to resolve cross-platform dependencies and optimize performance.

Develop and maintain operational runbooks knowledge articles support procedures and platform documentation.

Generate operational dashboards service metrics platform utilization reports and executive status updates.

Identify automation opportunities drive continuous improvement initiatives and enhance platform stability scalability and operational efficiency.

Support disaster recovery failover testing backup validation and business continuity activities for analytics and integration platforms.

Provide technical leadership and operational guidance to offshore support teams ensuring high-quality support and adherence to support processes.

Strong experience supporting enterprise Data Warehousing BI Analytics and Data Integration platforms.

Knowledge of SQL ETL/ELT processes data pipelines cloud platforms (AWS/Azure/GCP) and data governance practices.

Experience working within an ITIL-based support model including Incident Problem Change and Release Management.

Excellent stakeholder management communication and coordination skills in a global delivery environment.