More jobs:
Service Delivery Manager
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-10-11
Listing for:
Experis Technology Group
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
IT Project Manager, Change Management -
Management
IT Project Manager, Change Management
Job Description & How to Apply Below
Our client, a leader in the financial services industry, is seeking a Service Delivery Manager to join their team. As a Service Delivery Manager, you will be part of the Application Support and Operations team supporting large-scale BFSI support engagements. The ideal candidate will have strong leadership, strategic thinking, and excellent communication skills which will align successfully in the organization.
Job Title: Service Delivery Manager
Location: Hartford, CT (Hybrid)
What's the Job?- Oversee end-to-end delivery of application managed services, ensuring operational excellence and client satisfaction.
- Lead and manage support teams across multiple geographies, driving service reliability and continuous improvement initiatives.
- Implement AI-led transformation strategies, including AIOps, automation, and intelligent operations to modernize service delivery.
- Manage incident response, problem management, and service restoration activities to minimize business impact.
- Build and maintain strategic client relationships, providing regular performance insights and improvement roadmaps.
- Minimum 5+ years of Application Managed Services or Service Delivery Management experience leading large support engagements.
- 10+ years of overall IT experience across application development, maintenance, and support.
- Strong domain expertise in BFSI, including hands-on experience with Guidewire Billing Center support and related integrations.
- Proven ability to manage global delivery teams operating in a 24x7 support model.
- Experience leading AI-enabled transformation initiatives, including AIOps, GenAI, and automation technologies.
- Opportunity to lead innovative AI-driven service transformation projects.
- Work with a dynamic and diverse team committed to operational excellence.
- Engage in continuous professional development and growth opportunities.
- Be part of a forward-thinking organization embracing cutting-edge technology.
- Competitive support for your career advancement in a thriving industry.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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